{"id":1190,"date":"2024-02-23T16:32:33","date_gmt":"2024-02-23T21:32:33","guid":{"rendered":"https:\/\/chministries.org\/?p=1190"},"modified":"2025-06-30T16:22:55","modified_gmt":"2025-06-30T20:22:55","slug":"step-by-step-guide-for-submitting-bills","status":"publish","type":"post","link":"https:\/\/chministries.org\/blog\/step-by-step-guide-for-submitting-bills\/","title":{"rendered":"Step-by-step guide for submitting bills"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text is-stacked-on-mobile has-secondary-background-color has-background\" style=\"margin-top:var(--wp--preset--spacing--50);margin-right:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50);margin-left:var(--wp--preset--spacing--50);padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60);grid-template-columns:24% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/chministries.org\/wp-content\/uploads\/2023\/07\/CHM_Icon_XBills_RGB.svg\" alt=\"\" class=\"wp-image-2427 size-full\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading has-text-align-left\">Learn how to submit your medical bills to CHM<\/h2>\n\n\n\n<p> Medical bills must be&nbsp;itemized&nbsp;(please note: a receipt is not an&nbsp;itemized&nbsp;bill) and should show any discounts you\u2019ve obtained and payments you\u2019ve made.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Christian Healthcare Ministries | Submit medical bills\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/YTEtZmSzsqU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Specialized sharing processes<\/h2>\n\n\n\n<p>Some sharing processes look a little different. Our CHM Care Solutions offer specialized care components to help you navigate and streamline your healthcare journey for maternity, cancer care, surgery, and more. If you&#8217;re pregnant or have a surgery diagnosis, check below to see what your sharing process looks like. Additionally, if you&#8217;re using our Virtual Care Solution, video visits for primary care or urgent care are included for every CHM member! However, any associated lab, testing, or treatment costs are not included. These eligible bills can be submitted to CHM for sharing per your program as outlined in the steps below.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-medium is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/chministries.org\/wp-content\/uploads\/2023\/09\/CHM-Illus_Maternity_PreparingForBaby_RGB-300x300.png\" alt=\"\" class=\"wp-image-3075\" style=\"object-fit:cover;width:300px;height:300px\" srcset=\"https:\/\/chministries.org\/wp-content\/uploads\/2023\/09\/CHM-Illus_Maternity_PreparingForBaby_RGB-300x300.png 300w, https:\/\/chministries.org\/wp-content\/uploads\/2023\/09\/CHM-Illus_Maternity_PreparingForBaby_RGB-1024x1024.png 1024w, https:\/\/chministries.org\/wp-content\/uploads\/2023\/09\/CHM-Illus_Maternity_PreparingForBaby_RGB-150x150.png 150w, https:\/\/chministries.org\/wp-content\/uploads\/2023\/09\/CHM-Illus_Maternity_PreparingForBaby_RGB-768x768.png 768w, https:\/\/chministries.org\/wp-content\/uploads\/2023\/09\/CHM-Illus_Maternity_PreparingForBaby_RGB.png 1501w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Maternity Care Solution<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<p>Through our Maternity Care Solution, you&#8217;ll get access to our expert Nurse Navigator, a $500 reduction on your maternity Personal Responsibility, and connected with the best care in your area. Learn how to submit medical bills and connect with the MCS team.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/chministries.org\/blog\/maternity\/\">Maternity done well<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-medium is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/chministries.org\/wp-content\/uploads\/2024\/08\/CHM-Illustrations_ACS__CHM_Illus_ACS_Process_Receive_procedure-300x300.png\" alt=\"\" class=\"wp-image-5702\" style=\"object-fit:cover;width:300px;height:300px\" srcset=\"https:\/\/chministries.org\/wp-content\/uploads\/2024\/08\/CHM-Illustrations_ACS__CHM_Illus_ACS_Process_Receive_procedure-300x300.png 300w, https:\/\/chministries.org\/wp-content\/uploads\/2024\/08\/CHM-Illustrations_ACS__CHM_Illus_ACS_Process_Receive_procedure-150x150.png 150w, https:\/\/chministries.org\/wp-content\/uploads\/2024\/08\/CHM-Illustrations_ACS__CHM_Illus_ACS_Process_Receive_procedure.png 750w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\">Complete Surgical <br>Care Solution<\/h2>\n\n\n\n<p>Through Complete Surgical Care Solution (formerly Advantage Care Solution), access simplified medical bill submission&nbsp;and&nbsp;out-of-pocket savings through vetted, high-quality providers. If you&nbsp;need surgery, connect with the CSCS team today.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/chministries.org\/blog\/advantage-care-solution-how-it-works\/\">Surgery made simple<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Submitting medical bills through the Member Portal<\/h2>\n\n\n\n<p>For any medical bills not related to our Maternity Care Solution or Complete Surgical Care Solution, you&#8217;ll follow these steps. Please remember: Medical bills must be itemized. Some medical bills reflect discounts and patient payments. If this information is not included on your bill, you can list the these amounts in your Member Portal medical bill submission.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Request itemized medical bills from your provider<\/h2>\n\n\n\n<p>When you <a href=\"https:\/\/chministries.org\/blog\/interacting-with-healthcare-providers\/\">visit your healthcare provider<\/a>, let them know that you&#8217;ll need itemized medical bills. <strong>Itemized bills contain the following:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Date of service<\/li>\n\n\n\n<li>Total charges (including any discounts)<\/li>\n\n\n\n<li>Provider information<\/li>\n\n\n\n<li>Patient name<\/li>\n\n\n\n<li>Description of services (or CPT codes)<\/li>\n<\/ul>\n\n\n\n<p><em><a href=\"https:\/\/info.chministries.org\/hubfs\/Website-Documents\/sample-itemized-bill.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">See a sample itemized medical bill here<\/a>.<\/em><\/p>\n\n\n\n<p>These itemized medical bills provide CHM staff with the information we need to process your medical bills. If you submit bills or receipts that are not itemized, the process is delayed while we wait for the itemized information.<\/p>\n\n\n\n<p><strong>For members with Medicare only:<\/strong>&nbsp;Please submit your Medicare Summary Notice in lieu of&nbsp;itemized&nbsp;bills. (We also need a copy of the EOB from any health insurance plan you may have). Exception\u2014you will need to submit itemized bills for prescriptions and any bill from non-Medicare participating providers. Please note that, per the <a href=\"https:\/\/member-portal.chministries.org\/resource\/chm-guidelines\/\" target=\"_blank\" rel=\"noreferrer noopener\">CHM Guidelines<\/a>, CHM can only share for 20% of non-Medicare participating providers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Submit your medical bills through the Member Portal<\/h2>\n\n\n\n<p>Using the Member Portal makes our medical bill submission process easier than ever! After you register for the <a href=\"http:\/\/member-portal.CHMinistries.org\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Member Portal<\/a>, here\u2019s what\u2019s to do:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navigate to \u201cMy medical bills\u201d on your Member Portal<\/li>\n\n\n\n<li>Select \u201cNew submission\u201d<\/li>\n\n\n\n<li>Fill out information about your medical care by answering a couple quick questions<\/li>\n\n\n\n<li>Upload your itemized bills<\/li>\n<\/ul>\n\n\n\n<p>It\u2019s that easy! Want to make sure CHM received your medical bills? You can verify which documents have been submitted successfully by checking your upload history.<\/p>\n\n\n\n<p>The sharing clock begins when CHM receives your itemized bills and all of the necessary forms. However, all medical bills must be submitted within 6 months of their date of service to be considered for sharing. Bills are processed in the order they are received by our office. The sooner your submission is received, the sooner you can receive reimbursement for your eligible medical expenses<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3.&nbsp;Sharing time can take 50-70 days<\/h2>\n\n\n\n<p>After you submit your medical bills, our Member Bill Processing department stamps them with the date of receipt, reviews them thoroughly according to the CHM Guidelines, and enters them into our computer database.<\/p>\n\n\n\n<p>The sharing &#8220;clock&#8221; begins when CHM receives itemized medical bills and <em>all<\/em> necessary details surrounding your medical event. The <a href=\"https:\/\/portal.chministries.org\" target=\"_blank\" rel=\"noreferrer noopener\">Member Portal<\/a> updates you on where your medical bills are at in the sharing process. When complete, CHM sends you a check to pay your healthcare providers and reimburse you for payments you&#8217;ve already made on eligible expenses.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Promptly pay your provider(s) when you receive funds from CHM<\/h2>\n\n\n\n<p>If you have made any payments to your provider, you may count that amount of the sharing check as reimbursement to yourself. The remaining amount (or the full amount if you didn\u2019t make any payments) should be sent promptly to your provider.<\/p>\n\n\n\n<p>Please note: Your Personal Responsibility is the amount that you&#8217;re responsible for paying. Your reimbursement check will not reflect this amount.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How you can help streamline sharing time:<\/h2>\n\n\n\n<p>When submitting your bills, there are a few things you can do in the process to help us avoid delays in sharing your medical bills. This includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>responding to requests for additional info as soon as possible<\/li>\n\n\n\n<li>using the Member Portal to submit medical bills<\/li>\n\n\n\n<li>making sure all your bills are itemized<\/li>\n<\/ul>\n\n\n\n<p>There are a number of items CHM doesn\u2019t need to process your medical bills. The less time CHM staff members spend going through these items, the faster medical bills can be shared. Here are some items we routinely receive from members that actually slow sharing time:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>visit summaries<\/li>\n\n\n\n<li>discharge instructions<\/li>\n\n\n\n<li>pre-operation\/post-operation care plans<\/li>\n\n\n\n<li>doctor\u2019s excuse notes (work\/school)<\/li>\n\n\n\n<li>blank paperwork<\/li>\n\n\n\n<li>non-medical documents (personal memos, hotel\/travel receipts, brochures)<\/li>\n\n\n\n<li>lab\/test results<\/li>\n\n\n\n<li>monthly payment statements<\/li>\n\n\n\n<li>pictures of membership ID cards<\/li>\n\n\n\n<li>procedure results\/pictures<\/li>\n\n\n\n<li>collection letters<\/li>\n\n\n\n<li>bank\/credit card statements<\/li>\n\n\n\n<li>duplicate bills<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow 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